Refund & Service Fee Policy

0. About this policy

This Refund & Service Fee Policy explains the platform service fee charged by Hunter.Lease, operated by Cargwin LLC (a licensed California auto broker, DMV license #21138; we are not a dealership). It tells you exactly what the service fee is, when it is refunded, when it is not, and how to request a refund. This is the controlling document for the service fee. If anything in our Terms & Conditions, the checkout screen, or any other page appears to say something different about the service fee, this Refund & Service Fee Policy governs.

1. What the service fee is (clear, before you pay)

To submit your exact requested terms to a dealer, we charge the platform service fee shown at checkout (currently $95). The amount shown to you on the checkout screen is the amount that controls if it differs. The exact amount is displayed clearly before you pay, and you confirm it at checkout.

The service fee pays for our work on your deal. The moment you place the fee, your booking is secured and we lock the price and terms you asked for. A member of our team then takes your deal to the dealer and asks them for an official, exact-terms quote. The dealer's acceptance is a separate step that a person handles, and it is not automatic. It is processed securely through Stripe; we do not store your card number, and this is a one-time charge with no subscription and no future automatic charges.

The service fee is the only amount you pay to Hunter.Lease. Our broker fee is normally paid by the selling dealer, not by you. We will never add a separate charge to you without disclosing it to you in writing and getting your agreement first.

2. When the service fee is refunded

Any time before you sign the vehicle contract at the dealership, the service fee is refunded in full on your request, for any reason, including simply changing your mind. You do not need to give a reason.

Throughout this policy, "the contract" always means the lease or finance contract for the car itself, which you sign at the dealership. The documents you sign on our site (the Brokerage Agreement, the Terms, the consents) do not close the refund window: after signing those, the service fee is still refunded in full on your request.

Separately, we guarantee a full refund in each of these cases, even when you were ready to sign:

• The dealer cannot deliver the terms you requested. If a dealer cannot honor your requested deal, or the final terms come back even one cent more expensive than the estimate you were shown, you get the full service fee back. (The price match applies to the configuration you selected. If you choose to change the trim or model during the process, the price is recalculated.)
• Your figures are frozen from the moment you pay. Dealers reconfirm prices on a schedule, and the site shows how long the current offer holds. Paying the service fee locks the exact quote you were shown: later price updates do not change it. If a dealer still comes back even one cent more expensive than the locked figures, you get the full service fee back.
• We cannot find a matching vehicle. If we cannot source a vehicle that fits your request, you get the full service fee back.
• The reserved vehicle becomes unavailable and the replacement changes your numbers. If the exact vehicle is no longer available and the equivalent the dealer offers would change your payment, you may decline and get the full service fee back.
• The manufacturer’s bank declines your application. If the captive lender says no and the deal cannot proceed, you get the full service fee back. You never signed a contract, so the fee was never earned.

In short: before you sign the vehicle contract at the dealership, the fee comes back on your request, and the guarantees above apply no matter what.

2a. Individual car search (a separate payment)

If you order an individual search for a car we do not stock, the platform service fee in Section 1 does not apply to that request. Instead, you choose one of two payment options when you apply. The payment never reduces the price of the car and never goes toward the deal. If the amount on the checkout screen differs from the one here, the checkout amount controls.

• Search fee, $149. It pays for our search work and is not refunded in any case, including if you change your mind, the bank declines your application, or no matching car is found.
• Deposit, $550. We return it in full after the car is delivered. We also return it in full if the bank declines your application or no matching car is found. If you decide not to buy for your own reasons, the deposit is not refunded.

3. When the service fee is not refunded

Once you sign at the dealership the contract at the dealer, the service fee is considered earned, so it is not refunded. It pays for our work: it does not reduce the price of the car and never goes toward the deal. Signing means the price and terms we locked for you are accepted by both you and the dealer, and the work you paid for is fully done. Until that moment you can request a refund at any time under Section 2.

We will not treat the service fee as non-refundable based on our say-so alone. The fee becomes earned only by the fact of your signing at the dealer, and the Section 2 guarantees are judged against the written terms the dealer confirmed, so you can see from your own records why the fee was or was not refunded.

4. How to request a refund (timing and method)

The fastest way is the refund button in your account, on your deal panel. You can also write to hello@hunter.lease or call +1 (279) 208-5707 and tell us the email and phone number you used. As long as you have not signed the contract, no reason is required. There is no form to fight through; the button or a message to us is enough.

When your refund qualifies under Section 2, we issue it to the original card through Stripe, normally within a few business days of your request. The exact time it appears on your statement depends on your bank.

We will confirm by email when the refund is issued.

5. Your card-dispute rights and contacting us first

Nothing in this policy takes away your right to dispute a charge with your card issuer. If you ever believe the service fee was charged or kept in error, you can raise it with your bank.

We ask only that you contact us first at hello@hunter.lease or +1 (279) 208-5707 before filing a chargeback. In almost every case we can resolve a service fee question faster directly with you than a chargeback can, and it keeps your records and ours in sync. Reaching out to us first is a request, not a condition, and it does not limit your rights.

6. One-time charge, no subscription

The service fee is a single, one-time charge. There is no subscription, no recurring billing, no free trial that converts to a paid plan, and we do not store your card to charge it again later. If our product ever changes to include any recurring charge, we will disclose it clearly and get your separate consent before charging.

7. Contact and the entity that charges you

The service fee is charged by, and refunds are issued by, Cargwin LLC (dba Hunter.Lease), a licensed California auto broker, DMV license #21138.

• Email: hello@hunter.lease
• Phone: +1 (279) 208-5707
• Head Office: 2855 Michelle Dr, Office 180, Irvine, CA
• License Address: 4555 Auburn Blvd, Ste E, Sacramento, CA